Funko
Funko Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Funko has a 1.9 star rating from 128 reviews, with 7% likely to recommend; most customers report dissatisfaction and an unfavorable rating skew (81% unfavorable, 12% positive).
Positive Feedback
Customers cite cool products and correct delivery when orders are fulfilled; some note quick resolution in rare cases.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and unreachable support, a frequent theme in Funko reviews and Funko customer complaints.
- Missing or wrong items, damaged goods, and shipping or tracking failures.
- Billing issues, double charges, and slow or no refunds reported.
Key Takeaways for Future Customers
- Expect product quality but prepare for potential customer service gaps when checking order status.
- Document orders and payments in case you need to pursue refunds or dispute charges.
- Be cautious using the website for pre-orders; consider alternative retailers if you need reliable support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Funko has a 1.9 star rating from 128 reviews, with 7% likely to recommend; most customers report dissatisfaction and an unfavorable rating skew (81% unfavorable, 12% positive).
Positive Feedback
Customers cite cool products and correct delivery when orders are fulfilled; some note quick resolution in rare cases.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and unreachable support, a frequent theme in Funko reviews and Funko customer complaints.
- Missing or wrong items, damaged goods, and shipping or tracking failures.
- Billing issues, double charges, and slow or no refunds reported.
Key Takeaways for Future Customers
- Expect product quality but prepare for potential customer service gaps when checking order status.
- Document orders and payments in case you need to pursue refunds or dispute charges.
- Be cautious using the website for pre-orders; consider alternative retailers if you need reliable support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Summit, New Jersey
Wrong item sent - no response from customer service
No one responds EVER
I cannot believe it's been 2 weeks and I still haven't received any response from funko customer service. I got 2 of the same item and missing another item i ordered.
As popular as these links pops are you would think they would have better custoner service or any customer service at all for that matter. Its disgusting how they dont care about their own customers.
What kind of a company doesn't care about their customers? No wonder they are going out of buisness.
- Cute items
- Worst customer service ive ever seen from any company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong package
I ordered a Miles Morales Funko Pop and got 3 mini Funkos that I did not order. I just want the Pop figurine that I ordered.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey will not respond to me email
They didn't deliver one of my items I paid for. I have emailed them every day with no response!!!
I want my missing item. Cass106879@***.com
Cathy Sable.
216-990-****
15617 Mendota Ave, Maple Heights, Ohio 44137. I did not get the cat in my order!!!
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Very poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
No updates or mesa agües about my order
I placed a pre-order in September, but since then, I have not received anything about the order. I said that it was supposed to come on January 20, but nothing. I'm concerned and quite pissed about this.
Preferred solution: Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Cloud, Minnesota
The way to reach Funko to resolve an issue is horrid
placed the order on their website, The order # and tracking ID was sent. The tracking # was for Amazon shipping.
It kept telling me it didn't match my order. 3 times I sent them messages saying something was not correct and to please look into this. NEVER a reply. It's been 9 days now.
No package has arrived and no communication at all from Funko. I then contacted Amazon shipping. They researched the order and tracking #. The item in this order was not what I ordered.
I then found.a phone # for customer service. Called and never reached anyone. The message said I would get contacted in 5-7 days. Really?the charge for my order was processed on my credit card immediately.
I'm considering challenging this purchase with my card company. It has been time consuming on my part and still no product for a gift I paid for. I don't think this will be resolved. Their customer service options are bogus.
I won't be purchasing from them anymore. Be careful if you order from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
There is none
Well tracking order is not recognized. Tried live chat..they then want to go thru the hassle of putting a $5 charge on your card (?refundable)to receive info before providing any further assistance.
Should not have to do that..ridiculous.
Tried calling a number found but no answer but may have been the time. Poor assistance.
User's recommendation: Find another outlet that may carry Funko for better service(i.e Walmart)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
New email
They can't reset my password and I told them I have a new email and I dont have access to the old email.
User's recommendation: Don't waste your time keeping your collection on the app
Mansfield, Ohio
Order missing
I got the initial greeting and got hung up on my order. It is 2092****.
My tracking number is TBA326535****82. Please do not return this item; it's for my first grandson for Christmas.
Please have the idiot driver redeliver my package. I have never had a problem with deliveries at my home address.
Preferred solution: Deliver product or service ordered
Charlotte, North Carolina
Resolved: Package not delivered
We found the items the next day because they were left in the garage without us knowing about it. Let customer know where you left the items.
Can't find package received, text placed in a secured place. Went outside, looked everywhere but don't see it anywhere.
Westland, Michigan
Received wrong items
I paid for four sets of Pokémon mini characters, and they sent me one Star Wars character. No one is answering my emails, and there's no phone number.
I would like my order correctly delivered.
It's a gift for my grandson for Christmas. Thank you.
- Great products
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I hope this is a one time mistake and this is not how they normally deal with errors on their behalf
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment issue
I'm trying to pay for 2 Funko Pops, and it won't accept my payment for some reason. It keeps saying 'not allowed' or something like that.
Preferred solution: A call to fix my issue to order the 2 funko pops for my collection
Brooklyn, New York
I will never buy a funko pop again and I will tell everyone to do the same. This is not the way to do business
The worst experience ever. You have no right treating people this way!!!
Youre company is is a joke!!!
Fort Worth, Texas
I need to change the address on a pre order item
I need to change the address on a pre-order to my new address and I couldn't get the customer service number to answer my phone call to swap my new address
Orlando, Florida
Checking on order
I ordered any on December 12th. Just checked to see which day is good to arrive.
My name is Garry Ganey address 3002 Annadale Cir Brandon FL. 33511. I log on as a guest.
Please text me on the arrival of my order. Thanks Garry Ganey
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Constanța, Constanța County
I tried everything
Non existent, nobody answers , and if they reply to an email , it's robotic .also I can mention that I got scammed by them and that's the reason I'm trying to contact them , but it's hopeless.the las solution was to report them to the ECC and anti fraud department, that's why I encourage all people who have issues with them to the same and not give up when they get wronged by them. Maybe after to many reports they will finally get sanctioned or something. Because it's incredible how a well know and established company can do this to it's customers, especially in these times with so many regulations and laws !
Phoenix, Arizona
2 orders not delivered
Talk to me. I have sent 4 emails pertaining to 2 orders I placed.
These are Christmas presents for a family down on their luck, and their kids asked for certain items.
Why do you not respond?
Cynthia Bush
559-359-****
- No response to orders
Preferred solution: Deliver product or service ordered
Companies Similar to Funko
hobbyDB
Pop in a Box
“Pop in a Box UK fraudulently took payment from my credit card for item I did not order. Avoid this...“
Funko Europe
“The customer service is trash . I ordered a valentines ghost face diamond edition that was out of stock....“
Entertainment Earth
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The same thing happened to me to!!! Insane.