Matthew J Nee

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| map-marker Austin, Texas

My package

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Contains 1 confidential file for company representatives

I have not received my package, and no updated information has been given. Am I able to get a refund? On my end, the tracking number only shows that it has left Houston.

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Charmane Qjj

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Verified Reviewer
| map-marker Davis, California

No ha llegado mi paquete

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Funko - No ha llegado mi paquete
Funko - No ha llegado mi paquete - Image 2
Contains 1 confidential file for company representatives
Updated by user Jan 12, 2025

My package did not arrive because DHL limited the address and return the package and now I have to wait I don't know how long

Original review Jan 11, 2025

No me ha llegado mi paquete, por falta de dirección dice DHL, pero la información está correcta lo que me dejó la página poner. Y no me contesta.

Ya mandé correo a funko. Y aun no recibo respuesta.

O regresen mi dinero o el paquete por favor. Necesito respuesta, un número telefónico para comunicarme

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Resolved
Ayesha T Znc

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Resolved: Ordered 11/23, package never received

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Funko - Ordered 11/23, package never received
Funko - Ordered 11/23, package never received - Image 2
Updated by user Jan 19, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 27, 2024

I placed an order on 11/23 for a Christmas present and have been waiting ever since. My package has been in the DHL warehouse since 12/5.

DHL advised me to contact Funko to resolve the issue. I filled out a claim form online but received no response. I emailed them and was advised that if the package doesn't arrive by 12/20, I should reach back out.

I emailed them and haven't heard from anyone. I need help!

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Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT ORDER FROM THE FUNKO WEBSITE

Micheal G Lci

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Verified Reviewer
| map-marker Washington, District Of Columbia

Lost package

Funko - Lost package
Contains 1 confidential file for company representatives

I accidentally put the wrong address on the package during Black Friday. Since I placed the order, Funko hasn't helped find the package and blatantly lied through an email saying it was in transit days after it was delivered.

The apartment complex to which I accidentally sent my package said they returned it to the sender. Funko has not tried to help me at all even after two emails and countless missed calls.

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Loss:
$25
Pros:
  • Quick delivery
  • Quality products
Cons:
  • Help line dosent get through
  • Refusal to change address even before shipment

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure you double check the address you put on the package because they wont change the address for you before shipment or help at all.

Kayla W Vgj

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Verified Reviewer
| map-marker Everett, Washington

Trying to find my order

Funko - Trying to find my order
Funko - Trying to find my order - Image 2
Contains 1 confidential file for company representatives

I have tried to talk to someone about my order, and I can't track it. Then, they wanted to charge me a dollar to talk to someone about my order; this is ridiculous.

I didn't have this issue before, and you guys took the money out of my account, and now I can't get any answers! I am very upset and want a refund if you can't find my order.

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Loss:
$72

Preferred solution: I would like to know what is going on with my order because this is very important and if it can’t get resolved I would like a refund I have never had an issue before but now I am

User's recommendation: Slim to none

Janice M Dxh

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No customer service response

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Funko - No customer service response
Funko - No customer service response - Image 2
Contains 1 confidential file for company representatives

I ordered a custom figure from Funko and what I received doesn't look like what I ordered. I tried sending a refund request to the email and after two weeks, I only received an automated response.

No one has called about my order. I tried calling the number and there is no way to access a live person. The phone prompts don't work.

I have resorted to getting my money back from PayPal. If they want the figure back, they will have to contact me.

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Loss:
$50
Pros:
  • Cute figures
Cons:
  • No customer service none nada zip zilch

Preferred solution: Full refund

User's recommendation: Do not order custom figures

Christian K Fdj

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Seeking Replacement

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Funko - Seeking Replacement
Contains 1 confidential file for company representatives

I just recieved my jumbo Dialga Pop that i ordered from the Funko Store, and it is by far the worst quality pop out of my nearly 300 that i own. The entire thing is riddled with either chipped or misplaced paint, all 4 legs are uneven so it doesnt stand properly, there is multiple spots of glue seeping out of an edge, and there are small gaps around where the legs connect to the body.

Due to the Pop being a more expensive one, being a convention exclusive, and being directly from the Funko Store, i would expect at least some slight degree of quality, which this Pop doesn't have. So I would very much like a replacement

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Loss:
$55
Pros:
  • Ease of purchase
  • Selection of products
  • Smooth delivery
Cons:
  • Terrible quality control

Preferred solution: Item Replacement

User's recommendation: If you can manage it, buy Pops in person so you can see the quality

Denita S Upi

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Verified Reviewer
| map-marker Incline Village, Nevada

Never received order

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Contains 1 confidential file for company representatives
Updated by user Jan 28, 2025

I have none cause I get no replies after multiple attempts

Original review Jan 26, 2025

Ordered multiple items for Christmas. One never arrived.

Can't call because it disconnects. Chat wants me to spend $5 to use. Emailed multiple times and received one automated response a month ago. It's been two months and still no resolution.

Just want to talk to someone.

Understand things happen but it's been almost 2 months now and no one will contact me. And now, the tracking disappeared from my account.

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Simone B Orf

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Verified Reviewer
| map-marker Baltimore, Maryland

Order confirmation

Funko - Order confirmation
Contains 1 confidential file for company representatives

Hi i made a order for one funko pop and the payment came out but i have no confirmation or email from funko that they received or have my package. It took the money out of my account and i have no tracking or confirmation. I dont even know the Order ID or confirmation number

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User's recommendation: Make sure to get a confirmation

Jennifer D Hsp

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Verified Reviewer
| map-marker Inglewood, California

Funkos didn’t come in

Funkos didn’t come in
Contains 1 confidential file for company representatives

Hello, my name is Jennifer. I ordered a 2-pack of Funko Pops, and right before it was delivered to me, I got an email saying, 'This address does not exist.' I looked and realized that I accidentally switched 2 numbers in my address.

I emailed Funko and my mail carrier, and they got back to me. My mail carrier told me that if I had called sooner, they could have held it for me, but they ended up sending it back, which was not good news. I tried emailing Funko again and again, but I got an email this morning saying Funko received it but decided not to open it. I bought this for my boyfriend as a present.

It was also my first time using Funko. I paid a decent amount of money for this and can't even get a refund on them or have them send the package back to me?

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Loss:
$70
Pros:
  • Cool products
Cons:
  • No contact phone number

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure the address is perfect!

Nicholas R Ipv

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Damaged item

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Funko - Damaged item
Funko - Damaged item - Image 2
Contains 2 confidential files for company representatives

Hi, Im unsure what to do or how to get help but I received a funko delivery through hottopic and the item came damaged within the issues cardboard boxs they are shipped in meaning it was a factory error and not the shipping process. Hot topic isnt able to help me with getting an exchange since they are now sold out of this product online and am reaching out to you guys as a last resort.

I hop to get this issue resolved because its the last funko I needed for my collection of killer Klowns. Its number is 1623: Frank

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Loss:
$13
Pros:
  • Packaging was intact
Cons:
  • Creasing on the box was made before being placed in packaging

Preferred solution: Exchange

Jayshaun Ria
map-marker Cape Coral, Florida

Order not received.

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Funko - Order not received.

Order #1593**** not received. It was placed on November 29th. Please repay the purchase amount on my credit card.

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Daisy152

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Verified Reviewer
| map-marker Lake Charles, Louisiana

I have ordered one item, a Pop! Yourself, and have been charged twice for it.

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Contains 3 confidential files for company representatives
Original review updated Dec 15, 2024

Hello, I bought one customized Funko pop (a Pop! Yourself) on December 11th, and I received two emails confirming my order with different order numbers, so I checked the website and went to my order history to check whether I bought that same thing twice or not.

My order history was only showing one order, so I did not think much of it, thinking I only placed one order, and will therefore receive and pay for only one item. But now I am checking my bank statement, and I was charged twice for it. I only need one Funko pop, and I also only have one email that says my order was shipped. The order number in the email that states that an order was shipped is not the same order number that shows up on the website.

I only made the order once, so I am not sure why I was charged twice.

I believe that this was a problem with the website, as it was slightly glitchy, but I did not think much of it because it more-or-less functioned. And since Funko is a company that is trusted by many others.

View full review
Loss:
$51

Preferred solution: I want to be refunded for one of the orders (they are both the exact same) and therefore only receive one order, as I do not need two of the same, and so I will only pay for and receive one set of items.

User's recommendation: Do not buy off of the website if it is being glitchy, and using a laptop/computer rather than mobile would likely work best.

Gwen W Mbj

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Verified Reviewer

Missing Celtics 5 pack

Funko - Missing Celtics 5 pack

It's impossible to get help with my order. I can't speak to someone.

When I was offered to speak to someone, they were going to charge me.

They took my money, but I have not received my order. This was a Christmas gift.

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Loss:
$105

Preferred solution: Deliver product or service ordered

Mikyle Ezj
map-marker Kansas City, Missouri

Returning package

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Funko - Returning package
Funko - Returning package - Image 2
Funko - Returning package - Image 3

My package arrived broken, not by mail, by the company. Ive tried to return it and I havent gotten in contact with anyone and im running out of time.

You cant help ven talk to a real person. ***

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Anonymous
map-marker Radcliff, Kentucky

Wrong item received

Funko - Wrong item received

They sent me the wrong item after I paid $65 and Ive messaged him several times and they have not contacted me. The only thing that they keep sending me is the automated message saying that they contact me within 5 to 7 days but its been longer than that and never gotten back to me.

They sent me somebody elses Funko pop. Ive sent them images of my order sent them images of what I receive and still have no reply from them.

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User's recommendation: Don’t order Funko pop online just buy it in the store if you can

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